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With the commencement of LICOP 2.0 now
well underway, it is no secret that Vulnerable Customers, and how best to
approach this area when managing claims, is a key focus of Life Insurers across
the industry.
Rebecca Caratti is a proud Yamatji woman and provisional Psychologist, working in the community and who also undertook a PHD looking at the barriers to access to mental health services for Indigenous Australians and the importance of therapeutic alliance. She speaks on how to address these barriers as well as the concepts of ‘authority anxiety’ and ‘gratuitous concurrence’,
Join us for this Webinar proudly presented
by the ALUCA Claims Group, where we will explore Rebecca’s study as well as
discuss how we can apply some of the concepts and ideas to other groups of
Vulnerable Customers, who may be struggling with similar issues both from a
LICOP requirement, but as well as when having a customer focus to case
management. We will discuss how the ideas presented can empower us in both
Claims, as well as Individuals, in our day-to-day lives.
June Khaw - Rehab Consultant, Hannover Re
Rebecca Caratti - Provisional Psychologist, Altius Group
Hosted by:
Emma Greer - Technical Claims Consultant, ClearView
Melissa Andrew - Claims Quality Assurance Manager, Hannover Re
This is an online event.
1 point(s) – Customer Care 