Please take the time to read these terms and conditions. By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions.

Additional Terms and Conditions on the Website may govern the use of or access to certain sections of the Website, including but not limited to purchase of goods or services. The Additional Terms and Conditions form part of these Terms and Conditions for use of the Website and the Services.


This site and its contents are subject to copyright. The site material copyright is owned by Australasian Life Underwriters Claims Association (ALUCA) Ltd., or in the case of some material, a third party.

You may view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of this site is strictly prohibited.


This site includes registered trademarks, and other trademarks that are otherwise protected by law. Except as expressly authorised, the use or misuse of any of these trademarks is strictly prohibited.

Included Trademarks and Registered Trademarks are Trademarks of their respective owners.


You agree that your access to, and use of, this site is subject to these terms and all applicable laws and is at your own risk. This site and its contents are provided to you on “as is” basis, the site may contain errors, faults and inaccuracies and may not be complete and current.

ALUCA makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws.

Neither ALUCA, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.


ALUCA cannot guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions, which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and you release ALUCA entirely of all responsibility for any consequences of its use.

Third Party Sites

This site may contain links to third party sites. ALUCA is not responsible for the condition or content of those sites as they are not under ALUCA control. You access those sites and/or use the site’s products and services solely at your own risk. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by ALUCA of the sites or the products or services provided on the site.

ALUCA does not permit any linkages to this site without prior permission.

Applicable Law

This site may be accessed throughout Australia and overseas. ALUCA makes no representations that the content of this site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place where you access the site.


ALUCA highly values the strong relationships we have with our customers. The collection of data at ALUCA is being handled with full and proper respect for the privacy of our customers. The data we collect is handled sensitively, securely and with proper regard to privacy. ALUCA does not disclose, distribute or sell the data we collect from our clients to third parties. This site uses a feature of your web browser known as “cookies” to store information and identify you to the system while you are on a session. No personal details are contained in the cookies.

Read more about the ALUCA Privacy policy.

Membership terms and conditions

Individual annual membership fees are due in full on joining ALUCA. The following terms and conditions apply to ALUCA membership services.

ALUCA constitution and code of conduct

All members are bound by the ALUCA constitution, the code of professional conduct, and all notices and directives of ALUCA.

Failure to accept terms and conditions of membership

ALUCA members are required to indicate their acceptance of all terms and conditions of membership. New applications and renewals will not be processed until confirmation is received.

Failure to pay

ALUCA membership fees are due annually – memberships are on a calendar year basis. If a member does not pay their membership fees, they will cease to be an ALUCA member and be removed from the ALUCA active member database

Failure to pay will result in membership becoming non-financial. Membership benefits will be restricted for all non-financial members. Membership will officially lapse one month after the renewal due date. If an individual’s membership does lapse that individual must not use any ALUCA CPLI post nominal professional designation after their name or claim to be a member of ALUCA.

CPLI Membership Reinstatement

ALL CPLI members will need to have their membership reinstatement evaluated for approval if they are more than three months overdue and will become non-members. If a CPLI member has not renewed their membership within a six month period they will need to reapply for membership at a different level.

Cancellation/refund policy

ALUCA does not provide refunds on membership fees only on events as per the event cancellation policy.

Transfer of membership

ALUCA memberships are individual and non-transferable.

Costs incurred by ALUCA in processing membership fees All unexpected costs incurred by ALUCA in the processing of membership fees will be charged back to the member. Such costs include, but are not limited to, bounced cheques fees and related bank charges.

CPD – Continuing Professional Development

In order to maintain membership at a professional level (CPLI Affiliate, Associate, Associate Fellow and Fellow), all CPLI members are required to comply with ALUCA’s CPD policy. ALUCA conducts annual audits of a random selection of members to check compliance with the CPD requirements. Members who have not maintained the minimum number of CPD hours across the categories may be regraded to the level of ordinary member.

Upgrading membership

Members may apply to upgrade their membership to a CPLI accredited by completing the relevant upgrade form and paying a non-refundable upgrade assessment fee. The relevant CPLI supporting documents must be provided as evidence of the member’s eligibility for the membership level to which they are applying. Student members upgrading to ordinary membership may have their joining fee waived.

Lapsed or overdue memberships

If your membership has lapsed, you will not be able to log in to the member portal and will need to contact the ALUCA secretariat. Lapsed members of more than 4 months will be charged a re-joining fee as per the current ALUCA joining fee. If a CPLI accredited member has lapsed they will be subject to the CPLI membership reinstatement policy. Alternatively you call (02) 9918 9230 to pay over the phone.

Maternal/Parental Leave or Retrenchment

Please reach out to us if you are experiencing financial difficulty or changed circumstances. Subject to ALUCA’s Board discretion we may be able to suspend your membership and allow you to retain continuous membership status, for a maximum of one year. You will receive a renewal notice at the end of your first year.

Further information can be found in the ALUCA constitution and code of conduct in the Members Centre.