We all know how important it is to focus on the customer and the customer experience we provide. That’s not just specific to the life insurance industry but all industries. Jeff Bezos the co-founder of brand behemoth Amazon is quoted as saying “ if you make customers unhappy in the physical world they might each tell 6 friends. If you make customers unhappy on the internet, they can each tell 6,000 friends.”
In this session here from Chris Kirby, TAL’s Head of Customer Advocacy and what they are doing at TAL to drive customer advocacy.
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Chris Kirby, Head of Customer Advocacy, TAL
This is an online event.
1 point(s) – Customer Care