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In this special webinar hear from AFCA's Lead Ombudsman, Emma Curtis, who will provide insights into the management of life insurance complaints involving domestic violence and vulnerable customers.
Understand how AFCA manages these types of complaints with case studies, and tips for life insurers managing these issues. This will also include ensuring processes are fair, flexible, inclusive, and improving identification of vulnerability to help ensure fair outcomes.
Emma Curtis, AFCA Lead Ombudsman Insurance
This is an online event.
1 point(s) – Regulatory Compliance 