Enhancing Customer Outcomes Through the Claims Process

Event

Join us for an engaging webinar that explores the meaningful impact of the claims process in life insurance - from navigating a claim through rehabilitation to the strategies that enhance customer outcomes.

Conversation with a Customer

In this powerful session, you’ll hear directly from a customer who recently made a claim, as she reflects on her entire claims journey. She will share:

• What worked well

• Where support could be strengthened

• How her experience has shaped her recovery and outlook.

This candid conversation will highlight the human side of claims and the value of a customer-centred approach.

The Role of Rehab in Enhancing Customer Outcomes

Following this, Vanessa from Vybe Consulting will present strategies on how rehabilitation can be leveraged to better support customers - particularly those managing a mental health condition.

Guided by Vybe’s vision to empower customers to create their own way forward, Vanessa will share best-practice approaches to optimise outcomes, improve customer experience, and ensure support is both meaningful and effective.

Speaker/s

Vanessa Pirone, Vybe Consulting

This is an online event.

ALUCA CPD Points

1 point(s) – Customer Care