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Have you ever felt challenged
by the demands juggling a caseload while supporting customers during the worst
times in their life? Have you ever had a difficult conversation or received a
confrontational email? Then this webinar is for you!
As a Forensic Psychologist with
extensive experience attending to acutely unwell people who have been convicted
of serious crimes, Dr Lisa Clarke knows a thing or two about relational
boundaries in a professional setting.
Join us as we examine a
spectrum of communication styles, identify our own communication styles, and
learn how we can optimise our approach to interfacing with Customers, Financial
Advisers, and Solicitors. Whether you’re a seasoned professional or just starting
out in your claims career, you won’t want to miss out on Dr Clarke’s expert
insights that will give you the extra edge in managing claims while preserving
your own emotional wellbeing.
HOST: Alan Tealby, Case Consultant at MLC Life Insurance
SPEAKER: Dr Lisa Clarke, Senior Clinical and Forensic Psychologist at Thomas Embling Hospital and Clinical Psychologist at MLC Life Insurance
Dr Lisa Clarke, Senior Clinical and Forensic Psychologist at Thomas Embling Hospital and Clinical Psychologist at MLC Life Insurance
This is an online event.
1 point(s) – Customer Care 