Part 1: Wed 15th March, 1-3pm
FACILITATORS:
Nick Mingo
| Senior Solutions Innovation Manager | Vice President | Swiss Re Asia
Elle Wright | Claims
Specialist | Assistant Vice President | Swiss Re Life & Health Limited
Australia, New Zealand
Part 2:
Wed 22nd March, 11am-1pm
FACILITATORS:
Michael Browne |
Customer Experience Leader | Vice President | Life & Health Business
Management | Swiss Re Life & Health Australia Limited
Lisa McKellar | Claims
Expert| Vice President | Swiss Re Life & Health Australia Limited
Part 3: Assessment Wed 29th March, 10-11am
In this premium learning offering, Swiss Re, in partnership with ALUCA,
will facilitate two interactive, virtual workshops, with the objective of
creating shared value for you, your customer and your business, with a third
session allowing participants to collaborate and demonstrate learnings.
These workshops will enhance your ability to optimally engage with
customers, to promote impactful customer experiences by deepening your
knowledge and skills across a range of tools & techniques such as:
We will also deep dive into our current customer base and next generation customers, exploring how the Life Insurance industry can transform to communicate with agility to meet the needs of our future customers.
Attendees
will be asked to tackle a problem statement using innovative & creative
thinking relating to the next generation customer to deliver back to a panel of
industry experts in a third session.
Nick Mingo, Senior Solutions Innovation Manager, Swiss Re Asia
Elle Wright, Claims Specialist, Swiss Re Life & Health Limited Australia, New Zealand
Michael Browne, Customer Experience Leader, Swiss Re Life & Health Australia
Lisa McKellar, Claims Expert, Swiss Re Life & Health Australia
Building:
Address:
9 point(s) – Customer Care